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Phones2udirect.co.uk, Terms and Conditions
(Version 3.1) as of March 2006
The following Terms and Conditions detailed in this and the
“Returns” section comprise your agreement with Phones2uDirect.co.uk Ltd for supply of goods and services by us.
We may change these Terms from time to time without notice to you. However, any changes will only apply to any orders received
after the change.
We aim to ensure that all the terms laid out do comply with the current law, however if any passage is
deemed to be unlawful, this will not invalidate the remainder of the contract.
All offers are subject to availability and
are inclusive of VAT and delivery.
We accept Visa, MasterCard, Delta & Switch, for all contract
orders the sum of £2.50 will be pre-authorised on your card as part of the identification process. Where payment is required
for an item, this will be taken once your order is ready for dispatch.
Contract mobile phones are subject to status and a credit check.
In some cases, an additional proof of address and or identification may be asked for. The network may require a deposit or
decline your application but you will be notified in all cases.
All contract mobile phones and SIM cards are subject to a minimum
12 month airtime agreement and unless otherwise stated, are subject to a connection charge.
Many of our offers are tariff
dependent, where the purchase price reduces as the monthly tariff increases. A tariff upgrade or downgrade is based upon the
commission paid to subsidise the cost of the handset at the time of purchase and is not necessarily linked to the monthly
line rental. Therefore should you wish to change your tariff, please contact us first to ensure you do not inadvertently downgrade
and become subject to the conditions below.
Should you decide to downgrade your tariff the following criteria
and charges will apply:
Orange, Vodafone and Three: If in the first 180 days from connection
you downgrade your tariff, you will be charged a minimum of £120 + VAT dependant upon tariff chosen at connection and the
new tariff selected.
O2: If in the first 120 days from connection you downgrade
your tariff you will be charged a minimum of £120 + VAT dependant upon tariff chosen at connection and the new tariff selected.
Tmobile: If in the first 12 months from connection you downgrade
your tariff, you will be charged a minimum of £120 + VAT dependant upon tariff chosen at connection and the new tariff selected.
Should you change your tariff during the first period, either
up or down, the "first period" starts again from the date of change.
In the event of your disconnection from any network for whatever
reason within 180 days (other than 7/14 day returns), we will charge you the full retail cost of the handset, accessories
and promotional items plus administrative and any other associated costs incurred. If you PORT or migrate a number after connection,
onto either O2 or Vodafone, or if you transfer a number from the same network onto a phone we have supplied on that network,
this will be deemed as a disconnection and subject to the same penalties.
In the event of either of the above you shall hereby authorise
Phones2uDirect.co.uk Ltd to charge the amounts to the credit/debit card details given as proof of id/purchase. In addition,
the occurrence of any of the above will nullify any promotion or giveaway that Phones2uDirect.co.uk Ltd offer with the purchase
of a handset.
Whilst we take every care to provide accurate information online,
all prices on an order will need to be validated as part of the acceptance procedure. In addition it should be noted that
promotions and pricings may change at any time. We will inform you if a product’s correct price is higher than stated
in your order, or if a promotion is different from that shown online. You will reserve the right to cancel the order and will
be offered the choice whether or not to continue with the correct deal as specified. Please note that whilst we attempt to
keep all product images on the site as accurate as possible, exact colour can vary between networks and available supply.
SIM Free handsets are enabled to operate on the majority of European networks, however Phones2uDirect.co.uk Ltd do not
guarantee that all features advertised will operate on all networks, as some features (such as GPRS & MMS) are network
and service dependent. We regret that if a phone proves to be incompatible with some network features, we cannot treat the
item as faulty and it will be subject to the normal terms relating to returns.
For conditions on returning any equipment
please see our returns policy.
Cashbacks
Cashback offers can be claimed from month 6 of your contract.
Where the amount is less than £50, then this will be paid in one instalment after the receipt of your 6th month’s invoice
as per the instructions below.
On 12 month contracts, cashbacks valued over £50 will be paid
in 3 instalments, one third of the cashback at month 6, one third at month 9 and the final third on month 12.
On 18 month contracts, cashbacks valued over £50 will be paid
in 5 instalments, one fifth of the cashback at month 6 and the subsequent fifths at months 9, 12, 15 and 18 sequentially.
N.B. For clarification the 6th month’s invoice is classed
as the first invoice you receive on or after you have had the phone for a period of 180 days from the date of connection.
The invoices for month’s 9, 12, 15 and 18 are therefore those you receive 3, 6, 9 & 12 months subsequently.
To claim your cashback you will be required to send us your
original invoice from your network for the month you are claiming for, which must be received by us 14 days from the date
on the invoice (inclusive), along with a letter requesting the cashback to our address as below:
Claims
Phones 2 U Direct
Unit B4 Chaucer Business Park,
Watery
Lane,
Kemsing,
Sevenoaks,
Kent,
TN15 6QY
Cashback applications will be processed within 28 working days
of the date of receipt. Where a Cashback is claimed in instalments, claims for subsequent instalments are dependent on acceptance
of the previous claim. Where a cashback is offered as a line rental discount, the value of the cashback is calculated on the
original tariff selected. Please note proof of sending is not considered to be proof of receipt.
The Recommend a Friend promotion is treated as a single cashback
of less than £50 as described in the terms above. The only difference will be that you need to send in your Friend’s
bill rather than your own, in order to claim. Please note that claims for people in the same household, multiple personal
orders and direct family members are exempt from the offer and will not be accepted. To be eligible you must fill in the form
on the website and your friend must apply online and receive a phone from us. If for any reason the Friend breaches contract,
the offer will also be invalidated.
T&C as of June 2006
Cashbacks
This section comprises your agreement and instructions on claiming any cashback promotion you may
be entitled to in your selected offer. Please note in order to simplify the claims procedure, no further paperwork will be
sent to you in order for you to claim, we do not send out vouchers and no vouchers are required to claim.
Cashback offers can be claimed from month 6 of your contract. Where the amount is less than £50,
then this will be paid in one instalment after the receipt of your 6th month’s invoice as per the instructions below.
On 12 month contracts, cashbacks valued over £50 will be paid in 3 instalments, one third of the
cashback at month 6, one third at month 9 and the final third on month 12.
On 18 month contracts, cashbacks valued over £50 will be paid in 5 instalments, one fifth of the
cashback at month 6 and the subsequent fifths at months 9, 12, 15 and 18 sequentially.
N.B. For clarification the 6th month’s invoice is classed as the first invoice you receive
on or after you have had the phone for a period of 180 days from the date of connection. The invoices for month’s 9,
12, 15 and 18 are therefore those you receive 3, 6, 9 & 12 months subsequently.
To claim each instalment you will be required to send us the complete original postal invoice from
your network for the month you are claiming for. This must be received by us 21 days from the date on the invoice (inclusive),
along with a letter detailing your full name, address, order/invoice number (from ourselves) and the mobile number you are
claiming for, to our address as below:
Claims
Phones 2 U Direct
Unit B4 Chaucer Business Park,
Watery Lane,
Kemsing,
Sevenoaks,
Kent,
TN15
6QY
Cashback claims are paid out in the form of a cheque, which is sent out within 45 days of receipt of a valid claim.
Please note we are unable to return invoices sent to us, so please ensure you have made a copy for your records before sending
it to us. Where a Cashback is claimed in instalments, claims for subsequent instalments are dependent on acceptance of the
previous claim. If you have transferred a number after connection and where this does not break the terms laid out elsewhere
in this document, we will also require documented proof from the network that the number has been transferred onto the contract
we have set you up on. This proof must be received with your first claim in order for the claim to be valid.
Where a cashback is offered as a line rental discount, the value of the cashback is calculated
on the original tariff selected. Please note proof of sending is not considered to be proof of receipt.
Any queries relating to claims made should be directed to claims@phones2udirect.co.uk. For security and Data Protection reasons, all cashback
information is kept on a separate database which can only be accessed by that team. As such other departments are unable to
answer all but the most general queries relating to cashback
T&C as for July 2006
Phones2udirect.co.uk,
Terms and Conditions
Terms and
Conditions
(Version
3.4)
The following
Terms and Conditions detailed in this and the "Returns" section comprise your agreement with Phones2uDirect.co.uk Ltd for
supply of goods and services by us. We may change these Terms from time to time without notice to you. However, any changes
will only apply to any orders received after the change.
We aim to
ensure that all the terms laid out do comply with the current law, however if any passage is deemed to be unlawful, this will
not invalidate the remainder of the contract.
All offers
are subject to availability and are inclusive of VAT and delivery.
All orders
require the customer to supply a valid debit or credit card in their own name; we accept Visa, MasterCard, Delta & Switch.
These card details are used in an initial identification process, where a non-refundable sum of £3.00 is taken from the card.
Where payment is required for an order, this fee has been built into the advertised price.
Contract
mobile phones are subject to status and a credit check. In some cases, an additional proof of address and or identification
may be asked for. The network may require a deposit or decline your application but you will be notified in all cases.
All contract
mobile phones and SIM cards are subject to a minimum 12 month airtime agreement and unless otherwise stated, are subject to
a connection charge.
Many of
our offers are tariff dependent, where the purchase price reduces as the monthly tariff increases. A tariff upgrade or downgrade
is based upon the commission paid to subsidise the cost of the handset at the time of purchase and is not necessarily linked
to the monthly line rental. Therefore should you wish to change your tariff, please contact us first to ensure you do not
inadvertently downgrade and become subject to the conditions below.
Should you
decide to downgrade your tariff the following criteria and charges will apply:
Vodafone:
If in the first 9 months from connection you downgrade your tariff, you will be charged a minimum of £120 + VAT dependant
upon tariff chosen at connection and the new tariff selected.
Orange and
Three: If in the first 180 days from connection you downgrade your tariff, you will be charged a minimum of £120 + VAT dependant
upon tariff chosen at connection and the new tariff selected.
O2 and Tmobile:
If during the minimum contract period (12, 18 or 24 months as chosen at the point of connection) you downgrade your tariff,
you will be charged a minimum of £120 + VAT dependant upon tariff chosen at connection and the new tariff selected.
Should you
change your tariff during the first period, either up or down, the "first period" starts again from the date of change.
In the event
of your disconnection from any network for whatever reason within 180 days (other than 7/14 day returns), we will charge you
the value of the network subsidy taken from us minus any payments made to cover the cost of a handset at purchase. If you
transfer a number from a network onto a phone we have supplied on that same network, or if you PORT or migrate any number
after connection onto a phone we have supplied on either O2 or Vodafone, this will be deemed as a disconnection and subject
to the same penalties.
In the event
of any of the above you shall hereby authorise Phones2uDirect.co.uk Ltd to charge the amounts to any credit/debit card details
supplied to us or if this is not possible to seek the most effective alternate remedy. In addition, the occurrence of any
of the above will nullify any promotion or giveaway that Phones2uDirect.co.uk Ltd offer with the purchase of a handset.
All phones
supplied on a contract are subsidised by the commission we receive to connect you to the network. With the exception of PORTs
on certain networks, which can take up to 10 working days to connect, all contract phones should be connected within 24 hours
of dispatch. As such, if in the rare circumstance a handset is delivered to you by us and is not connected within the above
timescales, it is your responsibility to notify Phones2uDirect.co.uk Ltd as soon as possible, in order that we can connect
you. Failure to do so within 28 days of the invoice date, will be classed as a disconnection from the network as described
above and subject to the same penalties unless an alternative remedy can be found which is agreeable to both parties. Please
note that it may not be possible to connect you to the tariff originally ordered once a calendar month has passed, as the
networks may well change their priceplans, promotions and commissions.
Whilst we
take every care to provide accurate information online, all prices on an order will need to be validated as part of the acceptance
procedure. In addition it should be noted that promotions and pricings may change at any time. We will inform you if a product’s
correct price is higher than stated in your order, or if a promotion is different from that shown online. You will reserve
the right to cancel the order and will be offered the choice whether or not to continue with the correct deal as specified.
Please note that whilst we attempt to keep all product images on the site as accurate as possible, exact colour and detailing
can vary between networks and available supply.
SIM Free
handsets are enabled to operate on the majority of European networks, however Phones2uDirect.co.uk Ltd do not guarantee that
all features advertised will operate on all networks, as some features (such as GPRS & MMS) are network and service dependent.
We regret that if a phone proves to be incompatible with some network features, we cannot treat the item as faulty and it
will be subject to the normal terms relating to returns.
For conditions
on returning any equipment please see our returns policy.
Cashbacks
This section
comprises your agreement and instructions on claiming any cashback promotion you may be entitled to in your selected offer.
Please note in order to simplify the claims procedure, no further paperwork will be sent to you in order for you to claim,
we do not send out vouchers and no vouchers are required to claim.
Cashback
offers can be claimed from month 6 of your contract. Where the amount is less than £50, then this will be paid in one instalment
after the receipt of your 6th month’s invoice as per the instructions below.
On 12 month
contracts, cashbacks valued over £50 will be paid in 3 instalments, one third of the cashback at month 6, one third at month
9 and the final third on month 12.
On 18 month
contracts, cashbacks valued over £50 will be paid in 5 instalments, one fifth of the cashback at month 6 and the subsequent
fifths at months 9, 12, 15 and 18 sequentially.
N.B. For
clarification the 6th month’s invoice is classed as the first invoice you receive on or after you have had the phone
for a period of 180 days from the date of connection. The invoices for month’s 9, 12, 15 and 18 are therefore those
you receive 3, 6, 9 & 12 months subsequently.
To claim
each instalment you will be required to send us the complete original postal invoice from your network for the month you are
claiming for. This must be received by us 21 days from the date on the invoice (inclusive), along with a letter detailing
your full name, address, order/invoice number (from ourselves) and the mobile number you are claiming for, to our address
as below:
Claims
Phones 2
U Direct
Unit B4
Chaucer Business Park,
Watery Lane,
Kemsing,
Sevenoaks,
Kent,
TN15 6QY
Cashback
claims are paid out in the form of a cheque, which are sent out within 45 days of receipt of a valid claim. Where a Cashback
is claimed in instalments, claims for subsequent instalments are dependent on acceptance of the previous claim. If you have
transferred a number after connection and where this does not break the terms laid out elsewhere in this document, we will
also require documented proof from the network that the number has been transferred onto the contract we have set you up on.
This proof must be received with your first claim in order for the claim to be valid.
Where a
cashback is offered as a line rental discount, the value of the cashback is calculated on the original tariff selected. Please
note proof of sending is not considered to be proof of receipt.
Any queries
relating to claims made should be directed to claims@phones2udirect.co.uk. For security and Data Protection reasons, all cashback
information is kept on a separate database which can only be accessed by that team. As such other departments are unable to
answer all but the most general queries relating to cashbacks.
The Recommend
a Friend promotion is treated as a single cashback of less than £50 as described in the terms above. The only difference will
be that you need to send in your Friend’s bill rather than your own, in order to claim. Please note that claims for
people in the same household, multiple personal orders and direct family members are exempt from the offer and will not be
accepted. To be eligible you must fill in the form on the website and your friend must apply online and receive a phone from
us. If for any reason the Friend breaches contract, the offer will also be invalidated.
V. 3.5 as
of December 2006
Cashbacks
This section
comprises your agreement and instructions on claiming any cashback promotion you may be entitled to in your selected offer.
Please note in order to simplify the claims procedure, no further paperwork will be sent to you in order for you to claim,
we do not send out vouchers and no vouchers are required to claim.
Cashback offers can be claimed from month 6 of your contract. Where the amount is less than £50,
then this will be paid in one instalment after the receipt of your 6th
month’s invoice as per the instructions below.
On 12
month contracts, cashbacks valued over £50 will be paid in 3 instalments, one third of the cashback at month
6, one third at month 9 and the final third on month 12.
On 18 month contracts, cashbacks valued over £50
will be paid in 5 instalments, one fifth of the cashback at month
6 and the subsequent fifths at months 9, 12, 15 and 18 sequentially.
N.B. For clarification the 6th month’s
invoice is classed as the first invoice issued after you have had the phone for a period of 180 days from the date of connection (inclusive). The invoices for month’s 9, 12, 15 and 18 are therefore
those you receive 3, 6,
9 & 12
months subsequently.
To claim each instalment you will be required to send us the complete original postal invoice from your network for the month you are claiming for. This must be:
- received by us 21
days from the date on the invoice (inclusive),
- along with a letter detailing:
- your full name,
- address,
- order/invoice number (from ourselves)
- and the mobile number you are claiming for.
- Your
first claim should also contain your original purchase invoice received at the point of purchase, unless it has already been sent to claim an electronic gift. These items should
be sent to our address as below:
Claims
Phones 2 U Direct
Unit B4 Chaucer Business
Park,
Watery Lane,
Kemsing,
Sevenoaks,
Kent,
TN15 6QY
Cashback claims
are paid out in the form of a cheque, which are sent out within 45
days of receipt of a valid claim. Where a Cashback is claimed in instalments, claims for subsequent instalments are dependent
on acceptance of the previous claim. If you have transferred a number after connection and where this does not break the terms
laid out elsewhere in this document, we will also require documented proof from the network that the number has been transferred
onto the contract we have set you up on. This proof must be received with your first claim in order for the claim to be valid.
Where a cashback
is offered as a line rental discount, the value of the cashback is calculated on the original tariff selected. Please note proof of sending is not considered to be proof of receipt.
Any queries
relating to claims made should be directed to claims@phones2udirect.co.uk.
For security and Data Protection reasons, all cashback information is kept on a separate database which can only be accessed
by that team. As such other departments are unable to answer all but the most general queries relating to cashbacks.
The Recommend
a Friend promotion is treated as a single cashback of less than £50
as described in the terms above. The only difference will be that you need to send in your Friend’s bill rather than
your own, in order to claim. Please note that claims for people in the same household, multiple personal orders and direct
family members are exempt from the offer and will not be accepted. To be eligible you must fill in the form on the website
and your friend must apply online and receive a phone from us. If for any reason the Friend breaches contract, the offer will
also be invalidated.
Free Electronic Goods
To claim your free
gift (where offered), we will require you to send us your complete 2nd
bill from the network which will confirm payment of your first bill. This must be received by us 21 days from the date on the invoice (inclusive), along with your original purchase invoice
and a letter detailing your full name, address, order/invoice number (from ourselves) and the gift you are claiming. All free
gifts are subject to a delivery charge of £10 to be taken from
the card details supplied to us at application. Phones2udirect.co.uk, Terms and Conditions Terms and Conditions (Version 3.6)
The following detailed in this and the “Returns” section comprise your agreement with Phones2uDirect.co.uk Ltd
for supply of goods and services by us. We may change these Terms from time to time without notice to you. However, any changes
will only apply to any orders received after the change. We aim to ensure that all the terms laid out do comply with the current
law, however if any passage is deemed to be unlawful, this will not invalidate the remainder of the contract. All offers are
subject to availability and are inclusive of VAT and delivery. All orders require the customer to supply a valid debit or
credit card in their own name; we accept Visa, MasterCard, Delta & Switch. These card details are used in an initial identification
process, where a non-refundable sum of £3.00 is taken from the card. Where payment is required for an order, this fee has
been built into the advertised price. Contract mobile phones are subject to status and a credit check. In some cases, an additional
proof of address and or identification may be asked for. The network may require a deposit or decline your application but
you will be notified in all cases. All contract mobile phones and SIM cards are subject to a minimum 12 month airtime agreement
and unless otherwise stated, are subject to a connection charge. Many of our offers are tariff dependent, where the purchase
price reduces as the monthly tariff increases. A tariff upgrade or downgrade is based upon the commission paid to subsidise
the cost of the handset at the time of purchase and is not necessarily linked to the monthly line rental. Therefore should
you wish to change your tariff, please contact us first to ensure you do not inadvertently downgrade and become subject to
the conditions below. Should you decide to downgrade your tariff the following criteria and charges will apply: Orange, Three
and Vodafone: If in the first 180 days from connection you downgrade your tariff, you will be charged a minimum of £120 +
VAT dependant upon tariff chosen at connection and the new tariff selected. O2, T-mobile and Virgin: If during the minimum
contract period (12, 18 or 24 months as chosen at the point of connection) you downgrade your tariff, you will be charged
a minimum of £120 + VAT dependant upon tariff chosen at connection and the new tariff selected. Should you change your tariff
during the first period, either up or down, the "first period" starts again from the date of change. In the event of you either
disconnecting from any network for whatever reason within 180 days (other than 7/14 day returns), or changing the number we
provide you with at any point (excluding number PORTs we set up) on O2 or Vodafone, we will charge you the value of the network
subsidy lost minus any payments made to cover the cost of a handset at purchase. Customer’s on the Three network are
required to pay via Direct Debit and should this Direct Debit be cancelled for any reason within the first 4 months of connection,
we will charge you the value of the network subsidy lost, minus any payments made to cover the cost of a handset at purchase.
In the event of any of the above you shall hereby authorise Phones2uDirect.co.uk Ltd to charge the amounts to any credit/debit
card details supplied to us or if this is not possible to seek the most effective alternate remedy. In addition, the occurrence
of any of the above will nullify any promotion or giveaway that Phones2uDirect.co.uk Ltd offer with the purchase of a handset.
All phones supplied on a contract are subsidised by the commission we receive to connect you to the network. With the exception
of PORTs on certain networks, which can take up to 10 working days to connect, all contract phones should be connected within
24 hours of dispatch. As such, if in the rare circumstance a handset is delivered to you by us and is not connected within
the above timescales, it is your responsibility to notify Phones2uDirect.co.uk Ltd as soon as possible, in order that we can
connect you. Failure to do so within 28 days of the invoice date, will be classed as a disconnection from the network as described
above and subject to the same penalties unless an alternative remedy can be found which is agreeable to both parties. Please
note that it may not be possible to connect you to the tariff originally ordered once a calendar month has passed, as the
networks may well change their priceplans, promotions and commissions. Whilst we take every care to provide accurate information
online, all prices on an order will need to be validated as part of the acceptance procedure. In addition it should be noted
that promotions and pricings may change at any time. We will inform you if a product’s correct price is higher than
stated in your order, or if a promotion is different from that shown online. You will reserve the right to cancel the order
and will be offered the choice whether or not to continue with the correct deal as specified. Please note that whilst we attempt
to keep all product images on the site as accurate as possible, exact colour and detailing can vary between networks and available
supply. SIM Free handsets are enabled to operate on the majority of European networks, however Phones2uDirect.co.uk Ltd do
not guarantee that all features advertised will operate on all networks, as some features (such as GPRS & MMS) are network
and service dependent. We regret that if a phone proves to be incompatible with some network features, we cannot treat the
item as faulty and it will be subject to the normal terms relating to returns. For conditions on returning any equipment please
see our returns policy. Cashbacks This section comprises your agreement and instructions on claiming any cashback promotion
you may be entitled to in your selected offer. Please note in order to simplify the claims procedure, no further paperwork
will be sent to you in order for you to claim, we do not send out vouchers and no vouchers are required to claim. Cashback
offers can be claimed from month 6 of your contract. Where the amount is less than £50, then this will be paid in one instalment
after the receipt of your 6th month’s invoice as per the instructions below. On 12 month contracts, cashbacks valued
over £50 will be paid in 3 instalments, one third of the cashback at month 6, one third at month 9 and the final third on
month 12. On 18 month contracts, cashbacks valued over £50 will be paid in 5 instalments, one fifth of the cashback at month
6 and the subsequent fifths at months 9, 12, 15 and 18 sequentially. N.B. For clarification the 6th month’s invoice
is classed as the first invoice issued after you have had the phone for a period of 180 days from the date of connection (inclusive).
The invoices for month’s 9, 12, 15 and 18 are therefore those you receive 3, 6, 9 & 12 months subsequently. To claim
each instalment you will be required to send us the complete original postal invoice from your network for the month you are
claiming for. This must be received by us within 21 days from the date on the invoice (inclusive), along with a letter detailing
your full name, address, order/invoice number (from ourselves) and the mobile number you are claiming for. Your first claim
should also contain your original purchase invoice received at the point of purchase, unless it has already been sent to claim
an electronic gift. These items should be sent to our address as below: Claims Phones 2 U Direct Unit B4 Chaucer Business
Park, Watery Lane, Kemsing, Sevenoaks, Kent, TN15 6QY Cashback claims are paid out in the form of a cheque, which are sent
out within 45 days of receipt of a valid claim. Where a Cashback is claimed in instalments, claims for subsequent instalments
are dependent on acceptance of the previous claim. If you have transferred a number after connection and where this does not
break the terms laid out elsewhere in this document, we will also require documented proof from the network that the number
has been transferred onto the contract we have set you up on. This proof must be received with your first claim in order for
the claim to be valid. Where a cashback is offered as a line rental discount, the value of the cashback is calculated on the
original tariff selected. Please note proof of sending is not considered to be proof of receipt. Any queries relating to claims
made should be directed to claims@phones2udirect.co.uk. For security and Data Protection reasons, all cashback information
is kept on a separate database which can only be accessed by that team. As such other departments are unable to answer all
but the most general queries relating to cashbacks. The Recommend a Friend promotion is treated as a single cashback of less
than £50 as described in the terms above. The only difference will be that you need to send in your Friend’s bill rather
than your own, in order to claim. Please note that claims for people in the same household, multiple personal orders and direct
family members are exempt from the offer and will not be accepted. To be eligible you must fill in the form on the website
and your friend must apply online and receive a phone from us. If for any reason the Friend breaches contract, the offer will
also be invalidated. Free Electronic Goods To claim your free gift (where offered), we will require you to send us your complete
2nd bill from the network which will confirm payment of your first bill. This must be received by us within 21 days from the
date on the invoice (inclusive), along with your original purchase invoice and a letter detailing your full name, address,
order/invoice number (from ourselves) and the gift you are claiming. All free gifts are subject to a delivery charge of £10
to be taken from the card details supplied to us at application.
Phones2udirect.co.uk, Terms and Conditions
Terms
and Conditions
(Version 3.6)
The following detailed in this and the “Returns”
section comprise your agreement with Phones2uDirect.co.uk Ltd for supply of goods and services by us. We may change these
Terms from time to time without notice to you. However, any changes will only apply to any orders received after the change.
We
aim to ensure that all the terms laid out do comply with the current law, however if any passage is deemed to be unlawful,
this will not invalidate the remainder of the contract.
All offers are subject to availability and are inclusive of VAT
and delivery.
All orders require the customer to supply a valid debit
or credit card in their own name; we accept Visa, MasterCard, Delta & Switch. These card details are used in an initial
identification process, where a non-refundable sum of £3.00 is taken from the card. Where payment is required for an order,
this fee has been built into the advertised price.
Contract mobile phones are subject to status and a credit check. In
some cases, an additional proof of address and or identification may be asked for. The network may require a deposit or decline
your application but you will be notified in all cases.
All contract mobile phones and SIM cards are subject
to a minimum 12 month airtime agreement and unless otherwise stated, are subject to a connection charge.
Many of our offers
are tariff dependent, where the purchase price reduces as the monthly tariff increases. A tariff upgrade or downgrade is based
upon the commission paid to subsidise the cost of the handset at the time of purchase and is not necessarily linked to the
monthly line rental. Therefore should you wish to change your tariff, please contact us first to ensure you do not inadvertently
downgrade and become subject to the conditions below.
Should you decide to downgrade your tariff the following
criteria and charges will apply:
Orange, Three and Vodafone: If in the first 180 days from connection
you downgrade your tariff, you will be charged a minimum of £120 + VAT dependant upon tariff chosen at connection and the
new tariff selected.
O2, T-mobile and Virgin: If during the minimum contract period (12, 18 or 24 months as chosen at
the point of connection) you downgrade your tariff, you will be charged a minimum of £120 + VAT dependant upon tariff chosen
at connection and the new tariff selected.
Should you change your tariff during the first period,
either up or down, the "first period" starts again from the date of change.
In the event of you either disconnecting from any network
for whatever reason within 180 days (other than 7/14 day returns), or changing the number we provide you with at any point
(excluding number PORTs we set up) on O2 or Vodafone, we will charge you the value of the network subsidy lost minus any payments
made to cover the cost of a handset at purchase.
Customer’s on the Three network are required to pay via Direct
Debit and should this Direct Debit be cancelled for any reason within the first 4 months of connection, we will charge you
the value of the network subsidy lost, minus any payments made to cover the cost of a handset at purchase.
In the event
of any of the above you shall hereby authorise Phones2uDirect.co.uk Ltd to charge the amounts to any credit/debit card details
supplied to us or if this is not possible to seek the most effective alternate remedy. In addition, the occurrence of any
of the above will nullify any promotion or giveaway that Phones2uDirect.co.uk Ltd offer with the purchase of a handset.
All
phones supplied on a contract are subsidised by the commission we receive to connect you to the network. With the exception
of PORTs on certain networks, which can take up to 10 working days to connect, all contract phones should be connected within
24 hours of dispatch. As such, if in the rare circumstance a handset is delivered to you by us and is not connected within
the above timescales, it is your responsibility to notify Phones2uDirect.co.uk Ltd as soon as possible, in order that we can
connect you. Failure to do so within 28 days of the invoice date, will be classed as a disconnection from the network as described
above and subject to the same penalties unless an alternative remedy can be found which is agreeable to both parties. Please
note that it may not be possible to connect you to the tariff originally ordered once a calendar month has passed, as the
networks may well change their priceplans, promotions and commissions.
Whilst we take every care to provide accurate information
online, all prices on an order will need to be validated as part of the acceptance procedure. In addition it should be noted
that promotions and pricings may change at any time. We will inform you if a product’s correct price is higher than
stated in your order, or if a promotion is different from that shown online. You will reserve the right to cancel the order
and will be offered the choice whether or not to continue with the correct deal as specified. Please note that whilst we attempt
to keep all product images on the site as accurate as possible, exact colour and detailing can vary between networks and available
supply.
SIM Free handsets are enabled to operate on the majority of European networks, however Phones2uDirect.co.uk Ltd
do not guarantee that all features advertised will operate on all networks, as some features (such as GPRS & MMS) are
network and service dependent. We regret that if a phone proves to be incompatible with some network features, we cannot treat
the item as faulty and it will be subject to the normal terms relating to returns.
For conditions on returning any equipment please see
our returns policy.
Cashbacks
This section comprises your agreement and instructions
on claiming any cashback promotion you may be entitled to in your selected offer. Please note in order to simplify the claims
procedure, no further paperwork will be sent to you in order for you to claim, we do not send out vouchers and no vouchers
are required to claim.
Cashback offers can be claimed from month 6 of your
contract. Where the amount is less than £50, then this will be paid in one instalment after the receipt of your 6th month’s
invoice as per the instructions below.
On 12 month contracts, cashbacks valued over £50 will
be paid in 3 instalments, one third of the cashback at month 6, one third at month 9 and the final third on month 12.
On 18 month contracts, cashbacks valued over £50 will
be paid in 5 instalments, one fifth of the cashback at month 6 and the subsequent fifths at months 9, 12, 15 and 18 sequentially.
N.B. For clarification the 6th month’s invoice
is classed as the first invoice issued after you have had the phone for a period of 180 days from the date of connection (inclusive).
The invoices for month’s 9, 12, 15 and 18 are therefore those you receive 3, 6, 9 & 12 months subsequently.
To claim each instalment you will be required to send
us the complete original postal invoice from your network for the month you are claiming for. This must be received by us
within 21 days from the date on the invoice (inclusive), along with a letter detailing your full name, address, order/invoice
number (from ourselves) and the mobile number you are claiming for. Your first claim should also contain your original purchase
invoice received at the point of purchase, unless it has already been sent to claim an electronic gift. These items should
be sent to our address as below:
Claims
Phones 2 U Direct
Unit B4 Chaucer Business
Park,
Watery Lane,
Kemsing,
Sevenoaks,
Kent,
TN15 6QY
Cashback claims are paid out in the form of a cheque,
which are sent out within 45 days of receipt of a valid claim. Where a Cashback is claimed in instalments, claims for subsequent
instalments are dependent on acceptance of the previous claim. If you have transferred a number after connection and where
this does not break the terms laid out elsewhere in this document, we will also require documented proof from the network
that the number has been transferred onto the contract we have set you up on. This proof must be received with your first
claim in order for the claim to be valid.
Where a cashback is offered as a line rental discount,
the value of the cashback is calculated on the original tariff selected. Please note proof of sending is not considered to
be proof of receipt.
Any queries relating to claims made should be directed
to claims@phones2udirect.co.uk. For security and Data Protection reasons, all cashback information is kept on a separate database
which can only be accessed by that team. As such other departments are unable to answer all but the most general queries relating
to cashbacks.
The Recommend a Friend promotion is treated as a single
cashback of less than £50 as described in the terms above. The only difference will be that you need to send in your Friend’s
bill rather than your own, in order to claim. Please note that claims for people in the same household, multiple personal
orders and direct family members are exempt from the offer and will not be accepted. To be eligible you must fill in the form
on the website and your friend must apply online and receive a phone from us. If for any reason the Friend breaches contract,
the offer will also be invalidated.
Free
Electronic Goods
To claim your free gift (where offered), we will require
you to send us your complete 2nd bill from the network which will confirm payment of your first bill. This must be received
by us within 21 days from the date on the invoice (inclusive), along with your original purchase invoice and a letter detailing
your full name, address, order/invoice number (from ourselves) and the gift you are claiming. All free gifts are subject to
a delivery charge of £10 to be taken from the card details supplied to us at application.
Version 3/7
Cashback and Free Line Rental Offers
Cashback and Free Line rental offers are available by
redemption to =ustomers who have taken out a pay monthly contract with this promotion and where =ll payments to the chosen
network are up to date and paid in full.
Terms =nd Conditions
All Cashback and Free Line Rental offers can be claimed
from month 6 =f your contract. Where the value is less than £50, then this will be paid in =ne instalment after the receipt
of your 6th month's invoice as per the =nstructions below.
On 12 month contracts, Cashback and Free Line rental
offers valued =ver £50 will be paid in 3 equal instalments, one third of the total upon receipt =f the bill for month 6, one
third upon receipt of the bill for month 9 and the =inal third upon receipt of the bill for month 12.
On 18 month contracts, Cashback and Free Line rental
offers valued =ver £50 will be paid in 5 equal instalments, one fifth of the total upon receipt =f the bill for month 6 and
the subsequent fifths upon receipt of the bills for =onths 9, 12, 15 and 18 sequentially.
N.B. For clarification the 6th month's invoice is classed
as the =irst invoice issued after you have had the phone
for a period of 180 days =rom the date of connection (inclusive).
The invoices for month's 9, 12, 15 =nd 18 are therefore those you receive 3, 6, 9 & 12 months =ubsequently.
To apply for each instalment you will be required to
send us the =omplete original postal invoice from your network for the month you are applying =or. This must be received by
us 21 days from the date on the invoice =inclusive), along with a letter detailing your full name, address, order/invoice
=umber (from ourselves) and the mobile number you are claiming for. Your first application should also contain your original
purchase invoice received =t the point of purchase, unless it has already been sent to claim an =lectronic gift. As we must
retain all documents sent to us, you may wish to create a =opy for your own records. These items should be sent to our address
as described =above.
Cashback and Free Line rental promotions are processed
on a strict =irst come first served basis; we aim to process applications within 45 days of =eceipt. Valid applications we
be paid out in the form of a cheque. Where line =ental or cashback is claimed in instalments, claims for subsequent instalments
=re dependent on acceptance of the previous claim. If you have transferred a =umber after connection and where this does not
break the terms laid out =lsewhere in this document, we will also require documented proof from the network =hat the number
has been transferred onto the contract we have set you up on. =his proof must be received with your first claim in order for
the claim to be =alid. For all line rental promotions the value of the offer is calculated on the =riginal tariff selected.
Recommend a Friend
The Recommend a Friend promotion is treated as a single
cashback of =ess than £50 as described in the terms above. The only difference will be that =ou need to send in your Friend's
bill rather than your own, in order to claim. =lease note that claims for people in the same household, multiple personal
=rders and direct family members are exempt from the offer and will not be =ccepted. To be eligible you must fill in the form
on the website and your friend must =pply online and receive a phone from us. If for any reason the Friend =reaches contract,
the offer will also be invalidated.
Free Electronic Goods
To claim your free gift (where offered), we will require
you to send =s your complete original 2nd postal invoice from the network which will confirm =ayment of your first bill. This
must be received by us within 21 days from the =ate on the invoice (inclusive), along with your original purchase invoice
and a =etter detailing your full name, address, order/invoice number (from ourselves) =nd the gift you are claiming. All free
gifts are subject to a delivery charge =f £10 to be taken from the card details supplied to us at application. =pplications
are processed on a strict first come first served basis; we aim to process applications within 45 days of receipt. Gifts will
be sent out upon =cceptance, subject to stock.
X-change Offers
Where you have taken out a deal with an X-change offer,
you are =ntitled to swap to a new phone in the X-change range, once you have been connected =or 8 months (240 days). You have
a period of 60 days from this point within =hich to claim your new phone.
To claim your replacement handset you must contact =s to confirm eligibility and available handsets. We will
require your =riginal handset, battery in (operational condition), along with the manual, =harger, packaging and any original
accessories, to be sent back to us. You MUST =etain your SIM Card. Please note that a charge of £50 will be pre-authorised
=rom your card at the point of dispatch of your new phone, which will be fully =uthorised if your original handset is not
received by us within 7 days of the =ispatch of your new phone, in the condition stated above. Handsets returned to us incomplete
or non-operational will be returned to you at your cost. =-change orders will be processed in the same manner as a new order
and will be dispatched within 24 working hours of acceptance, subject to stock, =tatus and availability.
It is your responsibility to ensure that any data that
has been put =n the phone (including contacts, MMS, SMS, ringtones, photos, games, =ownloads, etc) has been saved elsewhere
if possible and removed, as you will not have =he opportunity to transfer at the point of exchange. We will not be liable
=or any damage, loss, dissemination or erasure of any such data.
Your choice of replacement handset is limited to those
offered for =ale by Phones2UDirect on the X-change section of the website. You may opt to =-change for free for any of the
standard range shown at the time or opt to =pgrade to our Platinum range, which will be available at the prices shown in the
=-change section.
A maximum of only one handset exchange is permitted
per line taken =nder this offer. No cash alternative is available and the offer is not =ransferable by the customer
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